CUSTOMERS / NATIONAL TRANSMISSION GRID OPERATOR

The national grid runs on Faceplate.

KEGOC, the system operator of Kazakhstan’s unified power system, replaced its end-of-life SCADA/EMS with Faceplate across a national dispatch centre and nine regional centres.

Dispatchers at the National Dispatch Centre in Astana, in front of the Faceplate video wall
National Dispatch Centre, Astana
5M+real-time tags, no per-tag fees
99.99%uptime, sub-second delivery
$1.6Msaved by the KEGOC group through lower losses
5×more data than the previous system

The ask

The dispatch system had reached end of life just as the balancing market, renewable growth and smart-grid elements arrived. The operator needed real-time integration of 300+ power entities, cross-border coordination with neighbouring systems, on-field AI and ML, and mission-critical accuracy.

The decision

KEGOC chose a platform developed in Kazakhstan for the modernisation of its SCADA/EMS. The project was financed from the operator’s own funds.

What was built

A national and regional SCADA/EMS on the Faceplate runtime and distributed historian.

  • 50 servers, 70 workstations, 400 corporate users
  • Digital twin and mathematical model of the unified power system
  • Integration with automatic power and frequency control, delivered as a separate project (see the case)
  • Wide-area monitoring and control: stability limits and reserves in real time, load distribution recalculated almost every second instead of once a day (see the case)
  • Regional load forecasting under 5% test error
  • AI dispatcher advisor at the regional dispatch centres

The result

The Government of Kazakhstan reported that the platform saved the KEGOC group $1.6M through lower losses and cut operating and maintenance costs for users by $1.3M (October 2025). It runs KEGOC’s grid of about 27,000 km of 220–1150 kV lines, with 242 grid entities and 200 generation facilities, including the country’s largest oil and gas producers. AI.KEGOC, KEGOC’s AI system built on Faceplate, won the quasi-public sector nomination of the national AI Governance Cup 2026; the awards were presented by the President of Kazakhstan.

KEGOC engineers at a Faceplate operator workstation and video wall
A regional dispatch centre on Faceplate
Server racks for the dispatch system before installation
50 servers across the dispatch centres
The KEGOC team receiving the AI Governance Cup 2026 award for AI.KEGOC
AI.KEGOC, built on Faceplate: AI Governance Cup 2026
Dispatcher advisor · Regional dispatch centre5 events grouped
  • 11:23Line 5050: automatic reclose unsuccessful
  • 11:23Emergency frequency rise
  • 11:23Loss of communication, Line 5050
  • 11:23Line 5071: protection operated
  • 11:22Substation North: voltage above permitted level
Recommended actions
  1. Remove voltage from Line 5050.
  2. Check the protection devices: read the fault recorders and the short-circuit current, and confirm the distance and earth-fault protection settings.
  3. Restore supply: once the fault is located, carry out repairs and move the load to the backup lines.

Source: Instruction on preventing and clearing grid disturbances, section 4.2

AI dispatcher advisor. Recreated in English from the production screen at a regional dispatch centre.